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We encourage all clients to familiarize themselves with our policies to make your experience at SPA 2321 as relaxing as possible.
Please arrive at least 15 minutes prior to your scheduled appointment. This allows time for check-in, completion of any necessary forms, and relaxation before your treatment.
We understand that unforeseen circumstances may cause you to arrive late. However, please note that your treatment time may be shortened to accommodate other scheduled appointments.
If you need to cancel or reschedule your appointment, please provide at least a 24 hours notice. Late cancelations or no shows are subjected to a late fee.
Please inform us of any health conditions, allergies, or sensitivities you may have before your treatment. This includes pregnancy, high blood pressure, recent surgeries, or any other medical concerns. This information allows us to tailor the treatment to your needs and ensure your safety and comfort.
Your personal and health information will be kept confidential in accordance with applicable privacy laws. We will only share information with your consent or as required by law.
We accept cash, credit/debit cards, and other forms of electronic payment. Payment is typically due before your treatment. Gratuities for the esthetician or therapist are appreciated but not mandatory.
We strive to provide a tranquil environment for all our guests. Please keep noise to a minimum and respect the peace and privacy of others.